Our Reviews

Ron C|2023 GMC SIERRA 1500

Confirmed Service Customer

3/10/2025

Service manager Ben Tuttle is a great guy to work with as well as his staff. I never have issues with the service department. They are overworked from my perspective but always get the job done.

MT STERLING, KY

Priscilla B|2017 Chevrolet Traverse

Confirmed Service Customer

3/23/2025

Brad ignored my suv. I was without a car for almost 2 weeks. When I called to talked to Brad he told me each time he was waiting on a list so he could call the warranty company. Come to find out nothing had been done. I hope he was punished for it

CARLISLE, KY

Gary B|2022 Chevrolet 1500 Silverado

Confirmed Service Customer

3/25/2025

everything went very smooth and wasn't delayed. like always

MOREHEAD, KY

Alyce J|2021 Chevrolet Equinox

Confirmed Service Customer

3/19/2025

Wasn’t there as long as I was the last time. Always friend

WELLINGTON, KY

Julia B|2019 Chevrolet Traverse

Confirmed Service Customer

3/27/2025

Very good & professional folks to service you!

MT STERLING, KY

Mark L|2025 Chevrolet Silverado 1500

Confirmed Service Customer

4/8/2025

Fast friendly service

MT STERLING, KY

Cathy T|2017 Chevrolet Equinox

Confirmed Service Customer

4/18/2025

Great service!

SALT LICK, KY

Teresa F|2021 Buick Envision

Confirmed Service Customer

4/20/2025

The people in the service department were very nice. They took my car and worked it in ( since there were no appointment times available for several weeks). They found the problem and were able to fix it

SALT LICK, KY

Chris U|2021 Chevrolet 1500 Silverado

Confirmed Service Customer

4/23/2025

Very good

MT STERLING, KY

Barbara J|2021 Buick Envision

Confirmed Service Customer

4/24/2025

Great service, wait was a little long

FRENCHBURG, KY

Jackie A|2014 Chevrolet 1500 Silverado

Confirmed Service Customer

4/24/2025

Took longer than told. Truck bounced worse than when I took it in.

WELLINGTON, KY

Bill L|2019 Chevrolet 1500 Silverado

Confirmed Service Customer

5/20/2025

Service staff was very friendly and knowledgeable.

MT STERLING, KY

John C|2025 Chevrolet Trax

Confirmed Sales Customer

5/26/2025

Jordan Highly was our salesman. He came highly recommended and the recommendation was accurate. He was very helpful, friendly, courteous and professional. He did everything possible to get us the vehicle we wanted. We are age 70 and 71 and we agreed that this was the best car buying experience we have ever had. Jordan explained everything in easy to understand terms with no pressure tactics. Rick, the finance person was great also. The rating made it look like a 4.5 but it was meant for a five. I would definitely recommend jordan and Dutch's Ford/Chevrolet!

MOREHEAD, KY

Norman L|2024 Chevrolet Tahoe

Confirmed Service Customer

6/10/2025

Great customer service.

MOUNT STERLING, KY

Sara L|2019 Chevrolet Tahoe

Confirmed Service Customer

4/11/2025

Ben is great. Clerk was friendly and made me feel welcome. My back wiper is still loud, but we can take care of that the next time I come in for service. Thank you.

MT STERLING, KY

Aaron B|2019 Chevrolet Traverse

Confirmed Service Customer

4/19/2025

Techs diagnosed the shaking problem was caused by the tires. We put on new ones and seemed to solve the problem.

MOUNT STERLING, KY

William D|2023 GMC SIERRA 1500

Confirmed Service Customer

4/21/2025

Simple & easy

PARIS, KY

Alton S|2022 Chevrolet Equinox

Confirmed Service Customer

4/22/2025

The fridge in the customer waiting room was empty, simply stating there were no alternatives to coffee but the awesome salesman Lonnie recognized me from when he sold me the vehicle and bought me a pop from his own money. Secondly when I scheduled the oil change the service dept told me that they couldn't work on my clogged sunroof drain but would do that at time of oil change. When I arrived for the oil change service dept stated that they were understaffed that day and still would not be able to fix the clogged sunroof drain

MOREHEAD, KY

Pamela R|2023 Chevrolet Trailblazer

Confirmed Service Customer

5/9/2025

They got me in quick and let me know what was wrong and got the part ordered quickly.

JEFFERSONVILLE, KY

Winston S|2023 Chevrolet Silverado 1500

Confirmed Service Customer

5/14/2025

I enjoyed hearing Dutch tell about his playing days in High School and the University of Kentucky. That in itself is reason for me to buy at car Dutch Chevrolet.

MOREHEAD, KY

Anthony T|2021 Chevrolet 1500 Silverado

Confirmed Service Customer

5/18/2025

Fast friendly courteous service

OWINGSVILLE, KY

Peoples Rural T|2025 Chevrolet 2500HD Silverado

Confirmed Sales Customer

5/23/2025

Fast, Simple, and Bo helped us get us in and out. Impressed. Was our first purchase with Dutch’s but we will definitely be back

MC KEE, KY

Sheila M|2023 Chevrolet Equinox

Confirmed Service Customer

6/17/2025

Always friendly and do a great job

MT STERLING, KY

Granville C|2019 GMC Acadia

Confirmed Service Customer

6/23/2025

I got there early and was taken care of, I was/am coming from Frankfort I need to wait for the time up.

FRANKFORT, KY

Gary L|2019 Chevrolet 1500 Silverado

Confirmed Service Customer

7/2/2025

Friendly helpful answered all questions

SHARPSBURG, KY

James W|2024 Chevrolet Silverado 2500 HD

Confirmed Sales Customer

7/5/2025

Professional, Experienced, friendly and fast. 100% best experience I’ve had.

MT STERLING, KY

Deborah M|2015 Chevrolet Traverse

Confirmed Service Customer

6/19/2025

The service staff helped us with our schedule and had the vehicle ready ahead of time. They are always polite, courteous, and helpful.

MT STERLING, KY

Ronald B|2011 GMC Sierra

Confirmed Service Customer

6/29/2025

Recommend to all my friend's

OWINGSVILLE, KY

Rose C|2023 Chevrolet Blazer

Confirmed Service Customer

7/8/2025

Went well they were courserty got me in and out

WELLINGTON, KY

Jimmy M|2020 Chevrolet Tahoe

Confirmed Service Customer

7/8/2025

Solved the rattle problem. I thought it was in the dash but it was in the overhead dash. There had been previous problems with the Silverado trucks but not with the Tahoe. Two screws came out in the overhead dash. They put lock tight on the screws and reinstalled them.

WINCHESTER, KY

Pamela C|2021 Buick Enclave

Confirmed Service Customer

7/10/2025

Always treated with a friendly smile and so polite. I wished I could remember the guy's name but he is really sweet as they come. And the lady Pam is just the best to talk to in person and over the phone ❤️

FRENCHBURG, KY

Mira C|2020 Chevrolet Trax

Confirmed Service Customer

7/16/2025

Kind people and great workers

VANCEBURG, KY

Robin G|2015 Chevrolet Tahoe

Confirmed Service Customer

7/17/2025

Awesome service! I’m getting ready to go on a vacation and taking my granddaughters, needed everything checked out and Dutches took care of everything!

GEORGETOWN, KY

Mary H|2025 Chevrolet Trax

Confirmed Sales Customer

7/22/2025

The easiest car purchase I’ve ever made.

VIRGIE, KY

Dixie B|2023 Chevrolet Equinox

Confirmed Service Customer

8/12/2025

Fast , reliable and trustworthy service! What more is there to say! Thank you, Dutch Team for your excellent service!

WINCHESTER, KY

Mira C|2020 Chevrolet Trax

Confirmed Service Customer

8/13/2025

Great

VANCEBURG, KY

David W|2024 Chevrolet Silverado 3500 HD

Confirmed Service Customer

8/21/2025

Goof

MOREHEAD, KY

John K|2023 Chevrolet Silverado 1500

Confirmed Service Customer

8/23/2025

Dropped my truck off one day because I was getting close to my mileage on oil change and they got it in there a week early.

WEST LIBERTY, KY

Gary M|2024 GMC Terrain

Confirmed Service Customer

8/23/2025

Was good, other than I didn't get my fluids changed.

MT STERLING, KY

Bill L|2019 Chevrolet 1500 Silverado

Confirmed Service Customer

9/10/2025

Service and office staff friendly and knowledgeable, as always. Got my truck serviced in no time at all! Thank you!

MT STERLING, KY

Linda F|2023 Chevrolet Blazer

Confirmed Service Customer

9/19/2025

My car was at service department for over three weeks until I called . 20 minutes after I called parts appear. Loaner car that was given us had soar wash rags in the car. Front window you couldn't see out of it. It's been a terrible experience since day 1 of purchasing this car.

CARLISLE, KY

Jefferson B|2026 Chevrolet Tahoe

Confirmed Sales Customer

9/23/2025

Great cars ,great peoplr

MOUNT STERLING, KY

Tammy S|2026 Chevrolet Tahoe

Confirmed Sales Customer

9/25/2025

Bo Queen and the entire team at Dutch's is the absolute best !! Shawn was invaluable to us!! We are repeat customers and highly recommend this team if you need an automobile !!

MT STERLING, KY

Robert L|2024 Chevrolet Traverse

Confirmed Service Customer

9/29/2025

Friendly & efficient

CYNTHIANA, KY

John K|2023 Chevrolet Silverado 1500

Confirmed Service Customer

10/8/2025

Quick service

WEST LIBERTY, KY

Mira C|2020 Chevrolet Trax

Confirmed Service Customer

10/15/2025

Friendly staff

VANCEBURG, KY

Julia B|2019 Chevrolet Traverse

Confirmed Service Customer

10/16/2025

Everyone was very courteous and wanted to make sure we were pleased with the service we received!

MT STERLING, KY

Brian S|2026 Chevrolet Silverado 3500 HD

Confirmed Sales Customer

10/17/2025

I have never been in your dealership much less purchased a car there.

BLOOMFIELD, KY

Billy S|2020 Chevrolet 1500 Silverado

Confirmed Service Customer

10/20/2025

Staff is friendly. Place is very clean with excellent service.

JEFFERSONVILLE, KY

Keith S|2023 Chevrolet Silverado Medium Duty

Confirmed Sales Customer

10/21/2025

It started a little rough. I had trouble getting a calls back from Bo. Which part of it was that there was the recall on the large trucks and you couldn't sell them yet. But after I came down and looked at the trucks the experience god much better. Bo got everything ready. Rick did a great job getting me the information about financing and warranties. He had everything ready to go when I arrived to sign the paperwork since we were coming from our of town. I appreciate everyone's help with the process.

LEBANON, IN

Terry L|2026 Chevrolet Silverado 1500

Confirmed Sales Customer

10/24/2025

Everyone was friendly and helpful. My Salesperson was the best! The whole put forth a positive effort.

OWINGSVILLE, KY

Steve W|2024 Chevrolet Colorado

Confirmed Service Customer

10/28/2025

Great service!

MT.STERLING, KY

Douglas L|2021 Buick Enclave

Confirmed Service Customer

11/9/2025

Very courteous and professional. Thank you.

PERRYVILLE, KY

Randy B|2023 Chevrolet Tahoe

Confirmed Service Customer

7/9/2025

All went well

SANDY HOOK, KY

Diana T|2023 Chevrolet Equinox

Confirmed Service Customer

7/15/2025

It's always a pleasant experience at Dutch's Chevrolet!

FRANKFORT, KY

Cathy T|2019 Chevrolet Equinox

Confirmed Service Customer

7/29/2025

Always great service!

SALT LICK, KY

Linda F|2023 Chevrolet Blazer

Confirmed Service Customer

8/12/2025

When we purchased our car, they were going to replace two front tires . What they did was rotate the tires put new tires on front tires. Then we had to buy two new tires yesterday.

CARLISLE, KY

Linda S|2023 Chevrolet Equinox

Confirmed Service Customer

8/13/2025

Very professional

WINCHESTER, KY

Justin S|2024 Chevrolet Silverado 1500

Confirmed Service Customer

8/19/2025

Friendly service

MT STERLING, KY

James Eric H|2025 Chevrolet Silverado 1500

Confirmed Service Customer

8/19/2025

Good service. Nice waiting area. Vehicle was serviced with no issues.

WHITESBURG, KY

Richard R|2025 Chevrolet Silverado 2500 HD

Confirmed Sales Customer

8/20/2025

Excellent

CYNTHIANA, KY

Wilson W|2024 Chevrolet Tahoe

Confirmed Service Customer

8/20/2025

Fast, friendly service.

LEXINGTON, KY

Elizabeth T|2024 Chevrolet Suburban

Confirmed Service Customer

9/18/2025

Very timely and professional!

SHARPSBURG, KY

Brittany R|2023 Chevrolet Silverado 1500

Confirmed Service Customer

9/18/2025

Smooth process

MOUNT STERLING, KY

Robert J|2022 Chevrolet Colorado

Confirmed Service Customer

9/22/2025

Friendly staff and good service! Little slow but understandable!

WELLINGTON, KY

Kent E|2020 Chevrolet 1500 Silverado

Confirmed Service Customer

10/7/2025

Dropped off called when done

MT. STERLING, KY

Sandy D|2020 Chevrolet Traverse

Confirmed Service Customer

11/3/2025

No issues. Oil change completed.

SALT LICK, KY

Noah A|2013 Chevrolet 1500 Silverado

Confirmed Service Customer

11/7/2025

It was an overall good experience, just wish it was a little bit faster. I dropped my vehicle off at 2:40, the appointment was at 3 and it finally got finished a little bit after 5 for transmission service.

OWINGSVILLE, KY

Stefanie W|2016 GMC Yukon

Confirmed Service Customer

11/14/2025

They are always accommodating and helpful with decisions

MOUNT STERLING, KY

Evelyn T|2024 Chevrolet Malibu

Confirmed Service Customer

11/10/2025

Service didn't take long.very efficient

MOREHEAD, KY

Pamela C|2021 Buick Enclave

Confirmed Service Customer

11/16/2025

Kind and courteous. Always friendly. Feels very comfortable to me each time I have to go for any maintenance on my Buick.

FRENCHBURG, KY

Jackie A|2014 Chevrolet 1500 Silverado

Confirmed Service Customer

11/18/2025

Friendly staff. Over two hours for an oil change.

WELLINGTON, KY

Jason M|2024 Chevrolet Equinox

Confirmed Service Customer

11/18/2025

The service visit was very thorough and fast. I was actually surprised at how great the price was for everything we had done. Excellent experience.

MOUNT STERLING, KY

Cathy T|2017 Chevrolet Equinox

Confirmed Service Customer

11/19/2025

Great service!

SALT LICK, KY

Alfred B|2023 Chevrolet Tahoe

Confirmed Service Customer

12/8/2025

I want to take a moment to express my sincere appreciation for the outstanding service I continue to receive at Dutch’s Chevy Old's. Every experience—from check-in to the service bay to check-out—reminds me why I trust your team with my vehicles. The clerks, the sales staff, the mechanics, the service advisors, and the support teams behind the scenes have always treated me with professionalism, kindness, and genuine care. My personal goal has always been simple: to keep my vehicle in such excellent condition that if I ever needed to wake up in the middle of the night and drive a thousand miles, I could do it with total confidence. Thanks to Dutch’s, I always have that confidence. That trust begins with Bo Queen and the outstanding sales staff, continues through Dell Shrout in service, and carries all the way to Robin and the exceptional checkout team of hard-working, friendly women who handle everything with precision and a smile. Dell has managed my account for years, and he remains one of the friendliest, most dependable, and most professional people you’ll ever meet. He takes his job seriously, goes above and beyond to accommodate my schedule, and treats every customer like they truly matter—because to him, they do. In truth, this level of excellence reflects the entire culture created by the owners, Ismaels, and carried out by every employee at Dutch’s Chevy Old's. To the owners, the leadership, and every single member of the team: thank you. Your service, your integrity, and your unwavering commitment to your customers do not go unnoticed. I appreciate each and every one of you and the pride you take in your work. Keep up the good work, relationships and your company value of excellences! Al Blevins, Mt. Sterling, KY 40353

MT STERLING, KY

Roger M|2019 Chevrolet 1500 Silverado

Confirmed Service Customer

12/9/2025

Seems like we have a really good relationship

JEFFERSONVILLE, KY

John K|2023 Chevrolet Silverado 1500

Confirmed Service Customer

12/12/2025

Worked me in early again.

WEST LIBERTY, KY

Shawn C|2018 Chevrolet 1500 Silverado

Confirmed Service Customer

11/21/2025

Not as much the dealer but GM. They are the local face of GM though. Lifter failure (second time) still charging huge $$$’s. First repair was at dealership out of state less than 32,000 miles ago ($7k). New cost at local dealership ($8k).

MT STERLING, KY

Joseph G|2023 Chevrolet Blazer

Confirmed Service Customer

11/21/2025

Great service technicians

JEFFERSONVILLE, KY

Rickie C|2020 Chevrolet 1500 Silverado

Confirmed Service Customer

12/4/2025

Long time customer….staff is friendly and got me in and out relatively fast.

RICHMOND, KY

Paul H|2018 Chevrolet Equinox

Confirmed Service Customer

12/12/2025

The service writer are super nice and the service manager is great .

OWINGSVILLE, KY

Alline B|2024 Chevrolet Trax

Confirmed Service Customer

12/18/2025

Always satisfied

MT STERLING, KY

Shirley H|2020 Chevrolet Spark

Confirmed Service Customer

12/22/2025

my car was fixed . They done a excellent job

HILLSBORO, KY

Clarence D|2026 Chevrolet Silverado 2500 HD

Confirmed Sales Customer

1/7/2026

Was the easiest and best experience i have ever had at car dealer

MEANS, KY

James M|2016 GMC 1500 Sierra

Confirmed Service Customer

1/9/2026

Worked me in when I didn’t have an appointment appreciate it very much.

MT STERLING, KY

Donald E|2019 Chevrolet Equinox

Confirmed Service Customer

1/10/2026

Service time was horrible. No courtesy car for over a month. Waited over a week to get car picked up. Somehow the faulty part was not considered power train by dealer even though you had to remove the intake to replace the part leaving me to pay $200 on my warranty instead of it going against your warranty.

SHARPSBURG, KY

Andy R|2022 Chevrolet Suburban

Confirmed Service Customer

1/16/2026

Excellent service. Always

LEXINGTON, KY

Wilson W|2024 Chevrolet Tahoe

Confirmed Service Customer

1/16/2026

Nice clean environment, friendly staff.

LEXINGTON, KY

Alfred B|2023 Chevrolet Tahoe

Confirmed Service Customer

1/16/2026

We have a very long term relationship and have purchased new Tahoes, utilizing Bo Queen and Dave, have received great service from Dale Spencer for repairs and service updates! The staff and all employees have been great! I

MT STERLING, KY

Douglas R|2021 Chevrolet 1500 Silverado

Confirmed Service Customer

1/26/2026

I was pleased with the work that was done on my truck

SHARPSBURG, KY

Joseph B|2024 Chevrolet Silverado 1500

Confirmed Service Customer

1/26/2026

Happy that the wait time for a oil change/ service is much shorter than before. Lack of parking is still an issue. Overall it was fine.

OWINGSVILLE, KY

Linda F|2023 Chevrolet Blazer

Confirmed Service Customer

12/15/2025

Prompt on time getting in.

CARLISLE, KY

Stanley S|2019 Chevrolet Colorado

Confirmed Service Customer

12/17/2025

Everyone’s always very professional at this dealership. They know you by name and they take good care of you while you’re there. And I really appreciate that kind of professionalism

WINCHESTER, KY

Jefferson B|2026 Chevrolet Tahoe

Confirmed Service Customer

12/18/2025

The time from drop off until complete was excessive. Also trying to schedule service in a timely way is impossible.

MOUNT STERLING, KY

Philip B|2024 Chevrolet Equinox

Confirmed Service Customer

12/24/2025

Everyone was very courteous and professional.

MT STERLING, KY

Mira C|2020 Chevrolet Trax

Confirmed Service Customer

1/5/2026

Fast and friendly service

VANCEBURG, KY

Jordan M|2023 Chevrolet Silverado 1500

Confirmed Service Customer

1/10/2026

It was a great experience and everyone was friendly

LEXINGTON, KY

Rosemary M|2023 Chevrolet Traverse

Confirmed Service Customer

1/14/2026

Loved talking to Dutch while I waited on my car. He made sure everything was done to my satisfaction. I love this dealership.

MOUNT EDEN, KY

Desiree S|2019 Chevrolet Malibu

Confirmed Service Customer

1/17/2026

Didnt have the car 2 weeks before it started messing up. Had it a little less than a month and the transmission went out. Was in the shop for the first 6 months just got it back. So paid 6 payments on it that I didnt have it and took me months before a loner car was available

MOUNT STERLING, KY

Ann G|2025 Chevrolet Traverse

Confirmed Service Customer

1/23/2026

Wonderful

MOUNT STERLING, KY

Go-Time G|2024 Chevrolet Silverado Medium Duty

Confirmed Service Customer

1/25/2026

Everything was great except there were motor oil handprints all over the solid white door of the truck.

JACKSON, KY

Benjamin T|2026 Chevrolet Tahoe

Confirmed Sales Customer

2/4/2026

Awesome experience

MOUNT STERLING, KY

Gary B|2022 Chevrolet 1500 Silverado

Confirmed Service Customer

2/5/2026

Couldn't have been easier. Always a great experience.

MOREHEAD, KY

Emily A|2023 Chevrolet Equinox

Confirmed Service Customer

2/10/2026

Always friendly, fast service, fair price, and honest people.

JEFFERSONVILLE, KY

Hezziekiah G|2020 GMC 2500HD Sierra

Confirmed Service Customer

2/20/2026

Dale and Ben in the service department are top notch! Customer service from these guys are the absolute best!

STANTON, KY

John K|2023 Chevrolet Silverado 1500

Confirmed Service Customer

1/28/2026

I arrived at our scheduled time and they got right to work on it. We were out of there within an hour.

WEST LIBERTY, KY

Antoinette L|2024 Chevrolet Trailblazer

Confirmed Service Customer

1/30/2026

Everyone is always kind and helpful. Friendly staff. Thank you!

WINCHESTER, KY

Stephen G|2021 GMC 1500 Sierra

Confirmed Service Customer

1/30/2026

Thanks for always working with our busy schedules and yours If the people could please wash their hands before getting in the vehicle Steering wheel always feels dirty after the vehicles have been maintenance

MT STERLING, KY

Ralph H|2017 Chevrolet Tahoe

Confirmed Service Customer

2/3/2026

Had oil change and tire rotation performed. Tire sensors were not reprogrammed after rotation. One sensor is not working and was not added to work order per my request. Service advisor said I could stop in at my convenience to remedy.

MT STERLING, KY

Leonard M|2018 Chevrolet 1500 Silverado

Confirmed Service Customer

2/4/2026

The repairs were performed timely and correctly. The Service Department personnel are professional and kept me informed through each step.

MT STERLING, KY

Deborah W|2025 Chevrolet Traverse

Confirmed Service Customer

2/12/2026

Service guy very friendly and finished my car quick

OWINGSVILLE, KY

Samantha D|2017 Chevrolet Impala

Confirmed Service Customer

2/23/2026

I dropped my car off on June 10th 2025 was advised I needed a new transmission. Since I have the lifetime warranty service had to go back and forth with them forever to get it fixed. Finally on February 10 2026 I was able to pick up my car. 8 months later. I picked up the car and the transition started having the same problems 2 days later. They sent a roll back to pick it up and dropped off a loaner car that isn’t safe to drive. I had to rent a car and pay out of pocket multiple times over the last 8 months due to not being able to drive the loaner out of state. Worst experience of my life and will never purchase another Chevy

VANCEBURG, KY

Michelle L|2025 Chevrolet Silverado 1500

Confirmed Service Customer

2/20/2026

Quick service, friendly advisors

OLYMPIA, KY